Refund & Return Policy

Last Updated: November 10, 2026

At Naamsy, customer satisfaction is our priority. We are committed to providing quality drinking tumblers and a smooth shopping experience.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers can request a return within 7 days of receiving their order, subject to the following conditions:

- The product must be unused and in its original condition.

- The product must include its original packaging and accessories.

- The product must not show signs of misuse or accidental damage.

2. Damaged, Defective or Wrong Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide your order number and clear photographs or videos of the issue.

After verification, Naamsy will arrange an appropriate replacement or refund.

3. Non-Returnable Products

Returns may not be accepted for:

- Used or washed tumblers.

- Products damaged due to improper handling.

- Products without original packaging.

- Products reported after the eligible return period, except where required by applicable law.

4. Refund Process

Once we receive and inspect the returned product, we will notify you regarding refund approval.

Approved refunds will be initiated within 5–10 business days to the original payment method. The actual credit time may depend on your bank or payment provider.

 

5. Exchanges

Exchanges are available for eligible damaged, defective, or incorrect products, subject to availability.

6. Order Cancellation

Cancellation requests are accepted before an order is shipped. Once dispatched, cancellation may not be possible.

7. Return Shipping Charges

For damaged, defective, or incorrect products, Naamsy will cover applicable return shipping costs.

For other eligible returns, return shipping charges may be the customer's responsibility.

8. Contact Us

For any questions regarding returns or refunds, contact us:

Website: https://naamsy.com

Email: care@naamsy.com

Thank you for shopping with Naamsy!